Terms of Service
These Terms of Service apply to your use of finxceltools.com and purchases made directly through this website. In these terms, “XCEL,” “we,” “us” and “our” refer to the business operating this store under the XCEL trading name. Our products are marketed under the FinXCEL brand.
Products and Orders
Please review the product description, specifications, compatibility information and package contents before placing an order.
If an item becomes unavailable or an error affects your order, we will contact you to arrange an appropriate resolution, including a refund where applicable. Please provide accurate contact and delivery information so we can process your order and communicate with you.
Prices and Payment
Prices are displayed in US dollars. Applicable taxes and shipping charges are shown at checkout before payment.
Payment must be completed using one of the methods available at checkout. We do not offer cash on delivery.
Shipping
Within eligible shipping regions:
- Orders with a merchandise subtotal of $49 or more qualify for free standard shipping.
- Orders below $49 have a $6.99 flat-rate standard shipping charge per order.
Eligibility is calculated after discounts, excluding tax and shipping. Available shipping destinations and options are determined at checkout. Delivery estimates are not guaranteed arrival dates.
If your order is delayed, missing or arrives damaged, please contact us for assistance.
Returns and Refunds
You may request a return within 30 days of delivery. Contact info@finxceltools.com
Our satisfaction guarantee allows you to try the product as intended. Please return all included components and, where possible, the original packaging. Damage caused by misuse is not covered by this guarantee. Discounted purchases follow the same return policy.
Customers are responsible for return shipping costs for ordinary change-of-mind or satisfaction returns. For damaged, defective or incorrect items, contact us first so we can arrange an appropriate resolution and provide return instructions.
After receiving and inspecting the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank may require additional processing time.
Approved returns should be sent to:
FinXCEL Returns
56 Rice Lane
Bedford, NH 03110
United States
For full instructions, please see our Refund and Returns Policy.
Product Use and Safety
FinXCEL brushes are coil-cleaning tools, not fin-straightening combs. They are not intended to repair bent or damaged fins.
Follow the product instructions and your equipment manufacturer’s cleaning and safety guidance. Disconnect power before accessing equipment, use appropriate protective equipment, and apply light pressure along—not across—the fins. Stop if the brush catches or a fin begins to deform.
Seek professional assistance if safe access or product compatibility is uncertain. Cleaning results depend on equipment condition, the type of buildup and correct use. Some deposits may require an equipment-approved cleaning product.
Customer Reviews and Third-Party Links
Customer reviews describe individual experiences and do not guarantee identical results.
Our website may link to Amazon and other third-party websites. Purchases made through those websites are subject to their applicable purchasing and return terms.
Privacy
Please read our Privacy Policy for information about how personal information is handled.
Contact Us
For questions about these terms, our products or an order:
Email: info@finxceltools.com
Phone: 603-264-6875